Frequently Asked Questions
What are the Incidental Charges?
Any item that is lightly damaged or stained may be subject to a cleaning fee. Any missing or severely damaged materials may be subject to a fee equal to its replacement value.What is your cancellation policy?
Events can be cancelled for a full refund if cancellation is more than 48 hours before the agreed upon setup time. If you must cancel your party within those 48 hours of your event due to unforeseen circumstances such as illness, you will be offered a different available date to reschedule & your deposit will be transferred to hold that date.
How long does it take to set up and break down the party rentals?
Setup usually takes about 1.5 – 2 hours and breakdown about 45 minutes – 1 hour. We will plan together what time works in order to allow for plenty of setup time before your guests arrive. These are DIY rentals- We bring all the supplies and a detailed set up guide and you stage the magic! We can set up and break down for an additional charge. When the rental period is up you bag the bedding in provided laundry bags and we pick up the items! We only use free and clear detergent and sanitize all items after use.
Is there a deposit?
Yes. A deposit of $100 will need to be paid when booking your party. The deposit will secure your date and will be returned upon recieval of undamaged rentals.
How long is the rental period?
Rental packages are for a 24 hour period, with delivery available. Each additional night is a flat rate of $50 up to 48 hours.
How Much Space is Required?
Each tent setup is about 4 feet wide by 6 feet deep. The night tables add an extra 18 inches to the setup, but we can move those around to accommodate. It is the responsibility of the adult hosting the party to make sure there is a safe amount of space to walk & sleep. Please contact us if you have any questions about setup in your specific space.
